Data Privacy Declaration & Cookies


With this Data Privacy Declaration we, Forbo Holding Ltd., would like to describe how we handle personal data we or any of our subsidiaries (“Forbo”) collect, use and process through Forbo’s website and its sub-pages (“Website”) and the rights you as data subject have.

Forbo is committed to high standards of data privacy and the processing of personal data by Forbo will only be in line with applicable data protection legislation (in particular the General Data Protection Regulation of the European Union, "GDPR"). While the use of this Website is generally possible without sharing any personal data, certain services on this Website can only be used if you do choose to share personal data with us.  

Forbo has implemented numerous technical and organizational measures to ensure the protection of personal data processed through this Website. Web-based data transmissions, however, may be insecure and absolute protection of your personal data can accordingly not be ensured.

Information Forbo will collect

Forbo may collect general personal user data in various ways, for instance if you visit the Website, subscribe to a newsletter service or in conjunction with any other activities, services, functions or resources Forbo makes available on its Website.  

While visiting this Website, so-called usage data such as browser types and versions used, the website from which our Website is accessed, date and time of access, Internet protocol address (which, however, is anonymized to the extent that it allows no inference on individual persons) and the Internet service provider of the accessing system is collected. Forbo only uses this data to deliver the content of our Website correctly, optimize the content of our Website as well as its advertisement, ensure the long-term viability of our information technology systems and website technology, and to provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attacks. Forbo will not use the data to draw any conclusions about the data subject. Data contained in server log files are stored separately from all personal data provided by a data subject.

Further data, such as your name, email address, telephone number or any other personal data is only collected if you share such data with Forbo voluntarily.

Subscription services and Contact forms.
On this Website, users are given the opportunity to subscribe to newsletters and other publications of Forbo, to contact us via contact forms and to order services from Forbo. You can see from the respective input mask what personal data is transmitted. Apart from this data, we also store the IP address of the computer system assigned by the Internet service provider and used by the data subject at the time of the registration, as well as the date and time of the registration in order to protect us against potential misuse. If indicated in the form, we may also combine your usage data with the data transmitted in order to identify your preferences.

The personal data so collected will be used for the purpose you are sharing personal data with us, i.e. to send newsletters or any other publications you subscribed to, respond to your inquiries, or to process orders you have placed. Furthermore, we may use it to contact you with information on products relevant to you. You may terminate a subscription and withdraw your consent to the data processing at any time. You may either use the corresponding link which can be found in each newsletter or you can unsubscribe at any time by sending an e-mail to

What are cookies?
As is common practice with almost all professional websites, also this Forbo site uses cookies. Cookies are tiny files that are downloaded to your computer, to improve your experience. This document describes what information they gather, how they are used and why it is necessary to sometimes store these cookies and how you can prevent these cookies from being stored. However this may downgrade or 'break' certain elements of the site’s functionality.

For more general information on cookies see the Wikipedia article on

As well as cookies, Forbo also uses other technologies that are similar to cookies in terms of their functionality and purpose. Such technologies are also included whenever we refer to cookies in the following.

How Forbo uses cookies
Forbo uses cookies for several reasons which are explained here in detail. Some cookies are absolutely necessary to ensure the functions and the performance of the website. Other cookies are used for the anonymous analysis of the user behavior, while some others are meant to ensure that content relevant to you can be shown. If you are not sure whether you need certain cookies or not, we recommend that you accept all cookies as this will lead to the best user experience.

Deactivating cookies
You can prevent the automatic storage of cookies by indicating this in the cookie banner or by making changes to your browser settings. Please note, however, that cookies influence how this and many other websites function. By deactivating cookies you are switching off certain functions and services of this website. We recommend, therefore, that you do not deactivate cookies.

The cookies from Forbo
The following table contains information on all tracking and marketing technologies used in our website and/or our applications as well as their operators. As the respective operators – insofar as their offer is integrated in the Forbo website – also use and change cookies to a certain extent, the following does not identify individual cookies, but describes technologies and applications some of which use several cookies. If you want information on the individual cookies used, please send your enquiry by e-mail to

Essential cookies
These are technically necessary in order that you can navigate on the website and use its functions, for example to set your data privacy preferences or to complete forms. Without these cookies, the services you have requested from the website cannot be properly provided. Essential cookies are also used without your express consent. Insofar as essential cookies process personal data, you have a right to object in accordance with the data privacy statement.

ASP.NET_SessionIdThis cookie stores data during your session. The cookie remembers, for example, a selection that you made or a site that you previously visited.ForboSession
ARRAffinityARRAffinity is a cookie that is used to assign a client to an instance of an Azure web app. For example, if an app is scaled at 10, and a user accesses it via his browser, ARRAffinity helps to bring the user back to the same app instance instead of receiving a random instance every time.ForboSession
defaultsiteThis cookie stores the last start page.Forbo4 months
Cookie AcceptedThis cookie is used to store your cookie preferences.Forbo11 months
fonts.netThis site uses fonts from or for the uniform representation of fonts. When this site is called up, your browser loads the necessary web fonts into your browser cache. For this purpose your browser connects with the servers of may also log this access. This means that your IP address is connected with our website in These Web Fonts are used in the interest of a uniform and attractive representation. If your browser does not support Web Fonts, a standard font of your computer is used. fonts.netSession

Statistics cookies
These collect information about the use of the website, e.g. which pages are most frequently visited and how visitors move on the website. They help us to improve the user friendliness and thus the user experience of the website. Collected information can be: the Internet browser and operating system used, domain name of the website from which you came, number of visits, average length of session, called up pages.

Google Tag ManagerThe Tag Manager is a tool from Google which enables companies to add and update website tags, including conversion tracking, website analysis and remarketing, without having to process the website code.Google Inc.3 months
Google AnalyticsGoogle Analytics is an analysis platform used to track the number and type of visits to our website and its pages, as well as the accesses to our mobile applications and their screens and usage patterns. In this way we ensure that all parts of our website and our mobile applications are functioning properly. These technologies are used to provide anonymous, aggregated data for interaction of the website and mobile users with our website or our mobile applications.Google Inc.1 year

Marketing cookies
These are used to show advertisements on the websites of third parties that are more relevant and more interesting for you. They are also used to limit the appearance frequency of an advertisement and to measure and control the effectiveness of advertising campaigns.

SmartSuppSmartSupp is a chat tool that is used to offer web visitors the option to start a chat conversation. This enhances your customer experience.SmartSupp6 months

Security measures
Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of individual persons we make appropriate effort to protect personal data against accidental and illegal destruction and loss. We endeavor to ensure that personal data is used in a proper manner and to protect it from unauthorized access, use, or disclosure. We use a combination of process, technology and physical security controls to help protect personal data from unauthorized access, use, or disclosure.  

Further, access to personal data is restricted to those employees, contractors, and agents who need to know such data to perform their assigned functions and develop or improve our products and services.

Modification of this Data Privacy Declaration
Forbo reserves the right to modify this Data Privacy Declaration at any time. Forbo recommends that you review this Data Privacy Declaration at regular intervals so that you will always be aware of Forbo’s latest approach to the protection of your personal data. When you visit the Website, you also acknowledge that it is your responsibility to review this Data Privacy Declaration periodically and to find out about any changes that may have been made.  

Governing law
Any and all disputes arising from or in conjunction with the use of this Website shall be governed by Swiss Law and shall be settled only by the courts at the headquarters domicile of Forbo in Baar, Switzerland, subject to the exclusion of the colliding law provisions.

Contact us
If you have any questions related to this Data Privacy Declaration or related to the processing of personal data within Forbo, please do not hesitate to contact us at any time at the below address.

Forbo Flooring
3983 Nashua Drive, Unit #1
Mississauga, ON L4V 1P3
Phone: 1-800-268-8108 / 416-745-4200
(800) 567-9268 French
Fax: 416-745-4211

March 2023